LEGAL

Refund & Cancellation Policy

Last updated: 17 October 2026

1. Overview

This Refund & Cancellation Policy explains the rules applicable to subscriptions and payments for OraiAudit Pro, operated by OraiChain Company (“OraiChain”, “we”, “us” or “our”).

2. Free Trial

OraiAudit Pro may offer eligible customers a free trial period as specified on the applicable subscription plan or checkout page.

During the trial period, customers may evaluate the Service before becoming responsible for recurring subscription charges, subject to the terms presented during checkout.

3. Cancellation

Customers may cancel their subscription in accordance with the cancellation options made available through OraiAudit Pro or the applicable payment provider.

Unless otherwise stated at the time of purchase, cancellation will normally prevent renewal at the end of the applicable billing period. Access may continue until the end of that billing period.

4. Refunds

Subscription payments are generally non-refundable once a billing period has commenced, except where a refund is required by applicable law or approved by OraiChain at its discretion.

Where a refund is approved, the refund will normally be processed through the original payment method or payment provider used for the transaction.

5. Duplicate or Incorrect Charges

If you believe that you have been charged more than once for the same subscription period or have received an incorrect charge, contact us promptly so that the transaction can be reviewed.

6. Failed Payments

If a recurring payment fails, access to paid features may be restricted or the subscription may be placed into a past-due, paused or cancelled status in accordance with the applicable billing process.

7. Changes to Plans

If you change from one subscription plan to another, the applicable pricing and billing treatment will be presented through the checkout or billing system before the change is completed.

8. Enterprise Customers

Enterprise customers may be subject to separate commercial, subscription, payment and refund terms agreed with OraiChain in a written agreement.

9. Third-Party Payment Providers

Payments may be processed by third-party payment providers, including Paddle where applicable. Their payment processing terms may also apply to the transaction.

10. Contact

If you have a question about a payment, cancellation or refund, please contact OraiAudit support through the contact details provided on the OraiAudit website.